Endgame Takes Home Excellence Award for Best Customer Service at SC Awards 2019
SAN FRANCISCO, March 07, 2019 - Endgame, the leader in unified endpoint prevention, detection and response, today announced that it has received the Excellence Award for Best Customer Service at the 2019 SC Awards. The award was presented Tuesday, March 5, 2019 during the 23rd annual SC Awards gala in San Francisco, presented by SC Media.
“We take great pride in our high-caliber technical support team, which is made up entirely of Tier 3+ support engineers, and boasts a 100 percent customer satisfaction score for over three years and across 500 customer surveys,” said Rick Hensley, SVP of Customer Success at Endgame. “Our priority is to make sure that the person who answers a customer call is qualified to solve the issue, without escalation. We’re thrilled to be recognized for our dedication to customer service.”
Winners in the Excellence Award category were selected by a panel of IT security experts from both the private and public sector. During the judging process, each finalist went through a rigorous evaluation that included in-depth analysis, analyst reports and/or product reviews. After a thorough and comprehensive analysis of each finalist's strengths, Endgame was chosen as the winner of the Excellence Award in Customer Service.
“The Excellence Award honors those organizations and individuals whose relentless pursuit of data security, innovation and customer service places them in a league of their own. Endgame has demonstrated its commitment to improving the industry and has rightfully earned this recognition,” said Illena Armstrong, VP, editorial, SC Media.
The SC Awards are recognized throughout the cybersecurity industry and are the crowning achievement for IT security professionals and products. Each year, hundreds of applications are reviewed and narrowed down to a select group of finalists that represent the best solutions, services and professionals working around the clock to protect today’s businesses from an ever-changing landscape of security threats. For more information and a detailed list of categories, finalists and winners, please visit scawardsus.com.
Endgame makes military-grade endpoint protection as simple as anti-virus. Leveraging the industry’s most advanced machine learning technology, Endgame enables security operators of any skill level to deliver full-force protection, stopping everything from ransomware, to phishing, and targeted attacks. Endgame is the only endpoint security platform to offer a unique hybrid architecture that delivers both cloud administration and data localization that meets all industry, regulatory, and global compliance requirements. The US military as well as the world's largest commercial organizations rely on Endgame to protect their people, technology and mission, globally. For more information, visit www.endgame.com and follow us on Twitter @EndgameInc.