Siri for SOC: How an intelligent assistant can augment the SOC team
Security operations center (SOC) teams are burdened with a deluge of alerts, repetitive processes for data analysis, and lack of skills and tools to stop advanced threats. To address these challenges, it is crucial to empower junior analysts to stop advanced threats before damage and loss occurs.
Just as digital assistants like Siri or Alexa have proved their ability to give time back to our day by tackling tasks, a security chatbot can streamline workflows, perform complex tasks, and make recommendations to the SOC analyst. Using a combination of subject matter expertise from SOC analysts and the power of machine learning, chatbots can help teams overcome resource shortcomings by using conversations to offload data collection and guide analysts through recommended courses of action. This process provides an intuitive interface to remediation/investigation workflows and complex storage structures so the analyst can spend less time on collection efforts and more on analysis and response.